Privacy Policy

Maddrell Design (“we”, “us”, “our”) is a Sydney-based design studio operated by Alister Maddrell. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

Personal Information

When you enquire, book a consultation, or engage us, we may collect your name, email address, phone number, business name, and billing details so we can respond to you and deliver our services.

Project Information

To complete design work we may collect the content, files, brand assets, and feedback you share with us, along with our correspondence about your project.

Device and Usage Data

When you visit our website we automatically receive limited technical data such as your IP address, browser type, device, and the pages you view, which helps us understand how the site is used.

Cookies and Analytics

Our website is built on Framer and may use cookies and privacy-friendly analytics to remember preferences and measure traffic. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Deliver our services: to scope, design, build, and support your project or subscription.

• Communicate with you: to respond to enquiries, send proposals, and provide updates.

• Process payments: to issue invoices and collect payment for our services and products.

• Improve our work: to understand how our website and services are used and make them better.

• Meet legal obligations: to comply with tax, accounting, and other legal requirements.

3. Payments

Payments for our services and products are handled by trusted third-party processors, including Stripe and Lemon Squeezy. Your card details are entered directly with these providers and are not stored by us. Each provider handles your payment data under its own privacy policy.

4. Sharing Your Information

We do not sell or rent your personal information. We only share it where necessary to run our business:

• Service providers: such as website hosting (Framer), payment processors (Stripe, Lemon Squeezy), email, and scheduling tools that help us operate.

• Legal reasons: where required by law or in response to a valid legal request.

• Business transfers: if the business is sold or restructured, your information may be transferred as part of that change.

5. Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal information only for as long as needed to provide our services and meet our legal and accounting obligations, after which it is securely deleted or de-identified.

7. Your Rights

You have the right to:

• Access: request a copy of the personal information we hold about you.

• Correction: ask us to correct information that is inaccurate or out of date.

• Deletion: request that we delete your information, subject to our legal obligations.

To make a request, contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Third-Party Links

Our website may link to third-party sites or services. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date at the top. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@maddrelldesign.com.